Mentoring, Trust, and Cultural Awareness

Helping

Edgar H. Schein

The VMT Review — Small Business library

Schein explains why attempts to help often fail because the helper acts before understanding the type of help the other person actually needs. This is highly relevant when experienced mentors feel an immediate desire to rescue, direct, or solve.

What the reader will learn

Mentors learn the difference among expert advice, diagnosis, and process consultation. They learn to begin with inquiry, understand the founder’s request, and avoid creating dependence or reinforcing an unequal relationship.

Also in: Founder